HOW FREE SHIPPING WORKS
Each artwork ships for free Australia wide. You will receive a confirmation email of your purchase within 24 hours. Your Artwork will ship within 2 business days and will be delivered within 5 business days depending on your location in Australia. For rural areas and regions impacted by Covid related delays the artwork could take up to 15 business days.
The artwork ships fully insured and trackable with the unique number that will be sent to you. Insurance only covers the artwork during transit. Please do not sign for damaged goods.
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Certain addresses in Australia are beyond the scope of our freight company, if that is the case you will be contacted with an alternative option of picking up from a drop off location that is closest to the delivery address you have provided. If you do not wish to accept the alternative location, a full refund will be provided.
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FREE RETURNS
From the time you receive an artwork you have 3 days (72 hours) to decide if you’d like to return it.
If you decide to return your artwork, please let us know via email so we can schedule a pick-up. You will need to carefully re-pack the artwork to ensure it arrives back in good condition.
After your artwork is received back in acceptable condition, we’ll issue a full refund for your purchase. If the artwork is received damaged, the damage will be deducted from the cost of the artwork.
Free returns are subject to Fair Use policy and aimed at making sure you love your new artwork. Customers are entitled to one free return after which the cost of returning the artwork will be deducted from the amount paid.
If a customer requests alterations to the painting PRIOR to it being sent, the artwork cannot be returned.
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DAMAGED ARTWORKS
Each artwork is fully insured during transit. Do not sign for a damaged parcel, please contact us directly. You will either be refunded in full or can request another artwork to be painted and sent asap.
If damage occurs after you receive and sign for the artwork, insurance will not cover the damage nor the costs of replacement glass/frame, repairing canvas, repainting scratches etc.
Small tears and rips can be repaired and we are happy to look at how we can assist you to fix the artwork. Large tears or rips in the canvas might need reworking. We have a number of ways of fixing things and are happy to discuss the options and costs of shipping and repair with you.
COMMISSIONED ARTWORKS
Commissioned artworks are subject to a 50% non-refundable deposit. The process of a commissioned artwork has several steps in which the customer signs off progress of the artwork. Thus by the time it is shipped, the artwork is tailored to the customers wishes.
If you change your mind after full payment and delivery, customers can request a 50% refund.
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INTERNATIONAL SHIPPING
There are 2 options.
1. You are able to select your own courier and ship the artwork yourself.
2. Contact us for a quote prior to purchase. We ship internationally with FedEx and DHLExpress. All shipments are fully insured against loss and damage.
Our quoted shipping cost includes shipping insurance and delivery to your door.
The receiver/purchaser of artwork will be responsible for the international custom/import fee and taxes which vary with every country.
Please check with your Customs Offices and consider the additional costs that might be incurred with the purchase.
Privacy And Use Of Collected Information
We consider user privacy as tantamount to our relationship with our customers. Our privacy policy conforms to Internet privacy standards and is applicable to all users of artvan.com.au and lauriefranklin.com and other sales outlets. For queries please contact us.
Use of collected information
Information collected during the sale of artwork is used to communicate delivery updates and pertinent information with the buyer. Any information given, such as telephone numbers, email addresses, physical and mailing address as well as full names are collected to provide the best service possible and are stored through accepted industry standards to protect the information.
We share your name and address as necessary for the freight company to deliver your artwork. These third parties are prohibited from using your personally identifiable information for any other purpose. We do not share or sell your information to any other Third Party.
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